Shipping and Handling
Orders are typically shipped in 24-48 hours (Monday thru Friday) after receiving a cleared payment. Orders received on a weekend or holidays are generally shipped the next business day.
FedEx Home Delivery is our standard shipping method within the US (excluding Alaska, Hawaii). This service offers delivery to residences Tuesday-Saturday, 9am-8pm. Visit http://www.fedex.com/us/services/us/homedelivery/ for more details. Should you need expedited shipping service, please contact our customer support team.
We also use LTL (Less-Than-Truckload) ground shipping method for orders of 80 LBS or more.
12 ft. and longer items will typically first ship to a Freight Terminal near you. A local carrier will then pick up the item there and deliver it to your curbside. Deliveries to building sites may also be possible, as long as the road leading there is wide enough for a moving type truck. This decision will be up to the carrier.
Currently we cannot ship to APO,FPO or P.O. box addresses and we do not ship C.O.D. After your order is shipped you will receive via email a tracking number. If you have any questions about the status of your order, you can always email us at firstname.lastname@example.org or call us toll free at 800-985-8234.
Upon receipt of your order, please check the package to make sure no damage has occurred in transit. If your package is damaged, please refuse your order, indicate "damaged" on the delivery receipt and contact us immediately so that we can replace your order. We will take all steps necessary to insure that you have your replacement product as soon as possible. For any questions regarding our Shipping and Handling Policy, please contact us by email at email@example.com