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Is a building permit required ?
We want to be sure your purchase fits your needs, but please be aware that it is solely your responsibility to determine whether or not you will need a building permit and what the requirements are to meet local codes or other rules that apply in your locality. You can contact your local building code authorities for such information and hire a local licensed engineer for assistance. Laws, ordinances, regulations, restrictions, covenants, and other codes or rules that apply to sheds, storage buildings or other outdoor structures vary from state to state and from county to county. Moreover, these codes or rules are also subject to change. Please confirm that the product will meet the local building codes and regulations PRIOR TO MAKING A PURCHASE.

Do you provide financing ?

We do not provide financing and suggest you contact your local bank for assistance.

What kind of surface should I build on ?
In all cases and especially for large cabins, a concrete slab foundation is ideal. However, any solid foundation which spreads the construction load over a wide area will work such as gravel and treated timbers, or gravel with cinder or concrete blocks.

Do you do the assembly or provide someone to help me put together my kit ?
All our kits are do-it-yourself kits and arrive at your home in parts ready to be assembled by you. Each kit comes with instructions for assembly which typically consists of drawings with a corresponding parts list. Drawings can be also be requested via email in advance of purchase. Metric manuals are included with the kits, in case you are more familiar with that measurement system.  We may be able to refer you to a third party assembler depending on your location but currently only have referrals for Southern  California.

Is the assembly difficult ?
We recommend having some basic building knowledge and experience before assembling the kits. Skill levels vary greatly so some people find the process straightforward and others have some difficulty. No kit has been returned due to inability to assemble it.

Are the instructions easy to follow ?
The instructions are written by the factories in Estonia, and consist mostly of drawings and a corresponding parts list. We always recommend that you read the instructions before you start so that we can answer any questions you may have.  There is a general assembly manual which applies to all kits and provides helpful information. There are also Youtube videos online which show assembly of various models. 

What tools will I need to assemble my kit ?

Work gloves, safety glasses, level, tape measure, hammer, rubber mullet, screwdriver, pliers, and a ladder. A cordless drill will save assembly time.

How long does it take to assemble ?
For cabins and sheds up to 125 sqf,  it takes about three days with two adults. Same for saunas, but playhouses take less time.. The general rule is four to  five days for cabins up to 200 sqf. with two adults, and more for larger cabins exclusive of foundation and roofing. The type of building site and the foundation may save or add extra days. We always recommend two people. PLEASE assemble the kit as soon as possible after delivery to avoid warping which can occur due to humidity and climate conditions. Allwood is not liable for this phenomenon when kits have been delivered in good condition. It is your responsibility to protect all wooden components from weather and damage once they are in your possession. Fortunately, wooden boards can be straightened with a clamping method if they do happen to warp. 

Can I take my product apart and build it again somewhere else ?
Yes, it is possible to disassemble and build  again, but we do not recommend doing it. If you plan to move later, then avoid nails and use screws instead. Even if you carefully take the structure apart, it is reasonable to expect that you will need to replace the floor boards. 

Can I paint or stain my new cabin, shed, playhouse, sauna ?
You must paint or treat your item soon after it is assembled in order for the warranty to apply. Paint or stain will help to protect your new building against the weather conditions. Three coats of stain or two coats of paint are best. Do not coat the inside of your sauna!

Are the cabins insulated? 

No, they consist of one layer of wood. For small to mid-size cabins, you can add insulation by purchasing your own studs, filler and another layer of interior wall material. We do not sell these materials. For some of the "made to order" large models, you may purchase the insulation kit option shown in the listing which consists of the studs, extra layer of wood and modified jambs for windows and doors.  

Will I need to spend a lot of time on maintenance  ?
For safe and long term use of your new shed, we recommend that you maintain and inspect it at least once a year. You should pay attention to the paint, roof construction, covering material, and door/window/foundation fastenings. It is very important to make sure that the area underneath the cabin is well ventilated. Also, you should check and adjust if necessary the storm strips (if your cabin model has these.)  If wall boards have shifted, due to natural expanding and contracting of wood,  you should use a rubber mallet on the exterior notched ends to tamp them back into place gradually.

What is your return, damage & refund policy ?
You are required to conduct an inventory of all parts and notify us in writing of any damaged or missing parts within 7 days of delivery in order to be entitled to replacement parts free of charge.  Note that severe warping after delivery can occur in certain climate conditions for which we are not responsible. If any parts you receive appear to be damaged, we have the sole discretion to determine whether they are usable, and the option to repair or replace them, or to offer you compensation for repairs that you do yourself. Mild warping of some wooden boards is not uncommon and will almost always straighten out.  This is not considered grounds for a refund or return until reasonable efforts have been made to straighten them out. We will advise you how best to do this after receiving email notice and photos of the same. With your damage or missing parts claim, you must also provide a copy of the serial number of your kit which is found on the manual enclosed inside and/or on the label attached to the exterior of the crate.  In that wood is a natural material, certain defects and imperfections will always be present and others can occur in transit. Partially broken or cracked T & G grooves are likewise not grounds for return as long as the pieces can be interlocked with other boards.  Where window or door glass is broken, you are required to obtain local estimates for our review, and if approved, we will reimburse you for the repair cost. You may need to get several estimates until finding a reasonable one. We have seen shops try to charge 2 or 3 times the market rate for the same repair.

If you are not satisfied with the kit for reasons other than damage, you may return it to a warehouse of our choice in its original package within 15 Days of delivery for a refund provided that assembly has not commenced. Credit will be issued after the kit is returned and inspected. Refunds will reflect deductions for and shipping charges we paid to and from your address, (if applicable) meaning that two shipping rates may be charged.  There will also be a 15% restocking fee on all returns which is calculated based on the purchase price, not the shipping fees. Return shipments sent without written Return Authorization from us will not be accepted for return at all. Shipments returned out of their original packaging will be charged an additional 20% on return. You will also be charged for any missing or damaged parts as a result of handling of the product or your carrier's handling of the product during return to us. If assembly has commenced,  kits cannot be returned at all.

We urge you to conduct an inventory prior to commencing assembly or scheduling assembly by a third party. We are not responsible for any delays or costs you experience as a result of having to wait for replacement parts or repairs.

What is your cancellation/refund policy ?
Your order for a small to mid-size cabin may be cancelled before the cabin kit has been shipped or prepared for shipping from our warehouse, but you will be responsible for credit card transaction fees of 3.5%. If we have ordered a small to mid-size cabin specifically for you from the factory in Europe that was not in stock, you must wait until it has been resold to receive any refund, less the 3.5%. Orders that are not cancelled, or orders refused by the customer at delivery, will be subject to all actual roundtrip shipping fees and a 15% restocking fee. This also applies to orders where the customer is not home at the time of delivery and the package is returned to our company. If you ordered the special treatment of FDAT as an option for your small to mid-size cabin, and you cancel after the factory has commenced production of that cabin, the sum of $1000 will also be deducted since the cabin may never sell or may be unsold for a prolonged period of time. Large cabins not in stock and made to order, regardless whether they contain modifications or options, are excluded from this cancellation policy and are not refundable once production has commenced. All sums paid for deposits or progress payments for that large cabin are forfeited, and you may be liable for the balance due. If production has not commenced but engineered drawings have been provided to you with your customization requests, fees for the drawings will apply and be deducted from the deposit.

Can my order be cancelled by you ?  Yes, Allwood reserves the right to cancel any order for reasons it deems appropriate including, but not limited to, uncooperative behavior or unreasonable demands of the buyer regarding delivery or other material issues, undisclosed difficult terrain at the delivery site, attempts to alter the original agreement made at the time of sale, and attempts to impose deadlines on delivery dates based upon buyer's own personal plans for assembly by third parties.   Allwood makes every effort to accommodate customers’ reasonable requests.

Do you provide a warranty ?

Yes, all of our cabins and sheds come with a 2 or 5 year manufacturer's limited warranty depending on the model.

What does the limited warranty include and how long is it ?
Please refer to the manuals page to read about the details of the warranties for your particular product. 

Do you charge sales tax ?

There is no sales tax collected on any order shipped outside of Florida.  A standard 7.0% Sales Tax will be added to all shipments within the state of Florida. Tax Exempt Organizations should send us resale certificates after placing your order.

How long will it take to receive my order ?
Orders for in stock models are usually processed and shipped within 21 days except for orders to the West Coast which require a full truckload or container of other orders.  Please allow extra time for models 200+ sqf.  Depending on your location,  the processing and transit time will vary.  Lead time for cabin models not stocked and/or larger cabins usually customized are shown in the listings but please ask us for the most up to date information.  Current lead time for mid to large cabins is 5-6 months.

How will you deliver my order ?
Small to midsize items are delivered by private truckers who use a pickup and a flatbed. Forklifts are not included. If they cannot roll the crates off in tact,  they will unpack the parts by hand on the truck and stack them in your driveway. In some instances, you may have to unload the parts yourself from the truck which takes from 1 to 2 hours depending on the model. Prices for shipping to your address vary depending on local trucker rates and size of the pallets. You may also make your own arrangements for pick up in North Carolina. Please contact us for a quote to your address. 

Our largest cabins are delivered by semi trucks and the use of forklifts. If you have access to a forklift, that will reduce your delivery costs. 

Location and method of actual unloading is at our and the carrier's discretion based on safety considerations. Please note that delivery is only made to addresses accessible by our trucks with paved roads within the US borders and excludes Alaska, Hawaii, and any ferry trips to islands within the US.  Any difficult or unusual delivery conditions are the responsibility of the buyer. Lastly, we do not remove or dispose of the packing materials if a crate is unpacked for you, nor do we provide tarps. 

Do you provide tracking information  ?
There are no tracking numbers per se with private truckers delivering larger items. With smaller items we use third party motor freight companies and there is a tracking number.We do our best to arrange convenient delivery dates and give you as much advance notice as possible of the ETA.  Most orders must be combined with others in your area in order to lower freight costs.

Will my item look exactly like the picture on your website once assembled?
The structure you receive will be the same as the images in the listing. We make every effort to provide high quality images to assist you in choosing an appropriate product. However, please note images may vary in color depending on your screen settings. Images with amenities, furniture and color paint are provided as examples only for the purpose of providing decorating ideas.  

Can I make modifications to larger cabins? Certain models can be modified depending on the factory. Modifications do not extend to square footage or shape,  but pertain to windows, doors and interior room size. You must submit drawings for approval by the factory.  There will be a non-refundable charge of $1000 for more than 2 rounds of drawings, and this can be applied to your final purchase.  More than 2 drafts of drawings will be charged at an additional sum determined at the discretion of Allwood based in part on engineer time spent and is also non-refundable,  and may be deducted from deposits paid.  Smaller cabins cannot be modified at all by the factories under any circumstances. Once an order has been placed and production has commenced, there are no refunds of deposits and payment will be due in full for the whole cabin since it is a unique item that can not be re-sold.

GOVERNING LAW AND ATTORNEY'S FEES All claims arising from transactions with shall be governed by the laws of the State of Florida. Jurisdiction shall lie exclusively in the courts of Palm Beach County. The prevailing party in any litigation shall be entitled to recover attorney's fees and reasonable costs in connection therewith. 

FORCE MAJEUREIn the case of failure to perform any agreement for sale of a cabin or shed due to force majeure, neither party shall be liable for such failure, and the agreement/order shall be terminated automaticallyForce majeure means any unforeseeable circumstance which is beyond the control of a Party, or any unavoidable event, even if foreseeable, as a result of which such Party is unable to perform its obligations, in whole or in part, under the orignal sales agreement. Such circumstances include, but are not limited to, any strike, factory closure, explosion, maritime peril, natural disaster, act by a public enemy, fire, flood, accident, war, insurgence, pandemic condition, global shipping delay, shipping price increase greater than 10%, shortage of lumber or price increase greater than 10%, or any other similar event.