Cabin Kit FAQ

Is a building permit required ?
We want to be sure your purchase fits your needs, but please be aware that it is solely your responsibility to determine whether or not you will need a building permit, and to determine what the requirements are to meet local building codes or other rules that apply in your locality. You can contact your local building code authorities for such information. Laws, ordinances, regulations, restrictions, covenants, and other codes or rules that apply to sheds, storage buildings or other outdoor structures vary from state to state and from county to county. Moreover, these codes or rules are also subject to change. Please confirm that the product will meet the local building codes and regulations PRIOR TO MAKING A PURCHASE.

Do you provide financing ?

Allwood has partnered with LightStream, a division of SunTrust Bank, to provide financing for cabin kits and tiny homes provided the purchase totals at least $5000, with a maximum of $100,000.00. If the cabin or tiny home is less than $5000, you may add other items to your purchase to reach the $5000 mimimum required. See more details and links on our Financing Page above.  

What kind of surface should I build the cabin or shed on ?
In all cases and especially for large cabins, a concrete slab foundation is ideal. However, any solid foundation which spreads the construction load over a wide area will work such as gravel and treated timbers, or gravel with cinder blocks.

Do you do the assembly or provide someone to help me put together my cabin or shed ?
All our kits are do-it-yourself kits and arrive at your home ready to be assembled by you. Each kit comes with an installation manual for assembly which typically consists of drawings with a corresponding parts list. Installation manuals can be also be requested via email. Metric manuals are also available, in case you are more familiar with that measurement system.  We may be able to refer you to a third party assembler depending on your location but currently only have referrals for parts of California, Asheville, NC and parts of Maine.

Is the assembly difficult ?
We recommend having some basic building knowledge and experience before assembling the kits. Skill levels vary greatly so some people find the process straightforward and others have some difficulty.  To date, no one has returned a kit because they could not assemble it.  

Are the instructions easy to follow ?
The instructions are written by the factories in Estonia and FInland, and consist mostly of drawings and a corresponding parts list. We always recommend that you read the instructions before you start so that we can answer any questions you may have.  Depending on the manufacturer, some kits also come with a general assembly manual which applies to all kits that they make. 

What tools will I need to assemble my cabin or shed ?

Work gloves, safety glasses, level, tape measure, hammer, rubber mullet, screwdriver, pliers, and a ladder. A cordless drill will save assembly time.

How long does it take to assemble ?
For cabins and sheds up to 125 sqf,  it takes about two to three days with two adults. The general rule is three to four days for cabins up to 200 sqf. with two adults, and more for larger cabins. The type of building site and the foundation may save or add extra days. While most of our very small cabins and sheds can be assembled by one person, we always recommend two people. PLEASE assemble the kit as soon as possible after delivery to avoid warping which can occur due to humidity and climate conditions. Allwood is not liable for this phenomenon when kits have been delivered in good condition. It is your responsibility to protect all wooden components once they are in your possession.

Can I take my cabin or shed apart and build it again somewhere else ?
Yes, it is possible to tear down your shed / cabin and build it again, but we do not recommend doing it. If you plan to move later, then avoid nails and use screws instead. Even if you carefully take the structure apart, it is reasonable to expect that you will need to replace the floor boards. 

Can I paint or stain my new cabin or shed ?
You must paint or treat your building soon after it is assembled in order for the warranty to apply. Paint or stain will help to protect your new building against the weather conditions. Three coats of stain or two coats of paint are best.

Will I need to spend a lot of time on maintenance of my cabin or shed ?
For safe and long term use of your new shed, we recommend that you maintain and inspect it at least once a year. You should pay attention to the paint, roof construction, covering material, and door/window/foundation fastenings. It is very important to make sure that the area underneath the cabin is well ventilated.

What is your return, damage & refund policy ?
If you are not satisfied with our product, you may return the cabin to a warehouse of our choice in its original package within 14 Days for a refund provided that assembly has not commenced. The 14 days begins from the date delivery was made. Credit will be issued after the kit is returned and inspected. Refunds will reflect deductions for shipping charges to and from your address, meaning that two shipping rates will be charged.  If free shipping was initially provided, our actual shipping costs will be charged to and from the "ship to" address. To return the item, email us to receive a Return Authorization Number (RMA). There will also be a 15% restocking fee on all returns which is calculated based on the purchase price, not the shipping fees. Shipments sent without Return Authorization, or assembled items, will not be accepted for return. Shipments returned out of their original packaging will be charged an additional 20% on return. Purchaser will also be charged for any missing or damaged parts as a result of their handling of the product. If assembly has commenced, cabin kits cannot be returned unless they are significantly damaged and incapable of being repaired or cured with replacement parts, which will be determined solely by Allwood after inspection. In all claims of damage, you must notify Allwood within 7 days of receipt in order to be entitled to replacement parts free of charge. This is because severe warping can occur over time in certain climate conditions for which we are not responsible. If any parts you receive arrive damaged, we have the option to repair or replace them. Mild warping of some wooden boards is not uncommon and will almost always straighten out.  This is not considered grounds for a refund or return until reasonable efforts have been made to straighten them out. We will advise you how best to do this after receiving email notice and photos of the same.  Where window glass is broken, you are required to obtain local estimates for our approval and we will reimburse you for the repair cost.

What is your cancellation policy ?
Your Order may be cancelled before the cabin kit has been shipped from our warehouse. A cancellation number will be issued. Orders that are not cancelled, or orders refused by the customer at delivery, will be subject to all actual roundtrip shipping fees and 15% restocking fees. This also applies to orders where the customer is not home at the time of delivery and the package is returned to our company.

What does the limited warranty include and how long is it ?
Please refer to the manuals page to read about the warranties for your particular product. 

Do you provide a warranty ?
Yes, all of our cabins and sheds come with a 5 year manufacturer's warranty.

Should I buy a floor kit ?
Some of our shed kits (not cabin kits) have an optional floor kit. Why is it optional? If you are fairly experienced, you can save money by purchasing the lumber locally at your home improvement store, instead of purchasing the floor kit and incurring the cost of shipping the lumber. 

Do you charge sales tax ?
There is no sales tax collected on any order shipped outside of Florida.  A standard 6.0% Sales Tax will be added to all shipments within the state of Florida. Tax Exempt Organizations should send us resale certificates after placing your order.

How long will it take to receive my order ?
Orders for in stock models are usually processed and shipped within 21 days. Please allow one extra week for models 200+ sqf since they take longer to crate. Depending on your location the processing and transit time will vary.  Lead time for cabin models not stocked and/or larger cabins usually customized are shown in the listings but please ask us for the most up to date information. NOTE: Due to Covid-19 conditions, normal shipping and delivery dates do not apply.

How will you deliver my order ?
Large cabins are delivered by semi trucks and the use of forklifts. Small and midsize kits will first ship to a nearby freight terminal (if our regular carriers are not available to deliver in your area.)  A local 3rd party carrier will then pick up the crate from the terminal and deliver it to your curbside or building site. We do NOT use trucks with lift loaders. In some instances, the carrier will MANUALLY unload and restack the parts at the destination within 50 ft from the vehicle. This will enable you to inspect the contents and ensure that everything is in good condition. Sometimes, the carrier will be able to offload the crate(s) unopened. Location and method of actual unloading is at our discretion based on safety considerations. Please note that free delivery only applies to addresses accessible by truck with paved roads and excludes ferry trips to islands. Any difficult or unusual delivery conditions are the responsibility of the buyer. Lastly, we do not remove or dispose of the packing materials if a crate is unpacked for you, nor do we provide tarps. 

Do you provide delivery confirmation ?
When your item is picked up at the warehouse by our local carrier we will notify you. We do our best to give you as much advance notice as possible..

Will my item look exactly like the picture on your website ?
We make every effort to provide high quality images to assist you in choosing an appropriate product. However, please note images may vary in color depending on your screen settings. If exact color is critical to you,  we recommend contacting us and we will try to provide more information.