Defective Product and Returns Due to Our Error
You may return defective items, items damaged at the time of receipt, and incorrect items received without penalty.** Your return shipping charges will be waived. When we receive your return, we will inspect the item and provide a replacement or issue a refund if you prefer. If the product is not defective, return shipping fees will apply and/or a partial refund may be issued.
Products Returned After 30 days, Discretion of Allwood:- Because products devalue over time, we may offer partial refunds for items returned over 30 days after delivery
- We may reduce the refund based on the condition of the merchandise
- We may also deduct the original and return shipping charges from your refund
Products Not Eligible For Return (but can be exchanged if they arrived damaged while in transit)
- Island / Counter / Table tops cut to custom size
- Island / Counter / Table tops with routed edges
- Cabin kits are subject to a SEPARATE return policy set forth in the section entitled "Buyers's Guide, Cabin Kit FAQ and Terms and Conditions."