Defective Product and Returns Due to Our Error
You may return defective items, items damaged at the time of receipt, and incorrect items received without penalty.** Your return shipping charges will be waived.
When we receive your return, we inspect the item and provide a replacement or issue a refund. If the product is not defective, return shipping fees will apply and/or a partial refund may be issued.
Products Returned After 30 days
- Because products devalue over time, we offer partial refunds for items returned over 30 days after delivery
- We may reduce the refund based on the condition of the merchandise
- We may also deduct the original and return shipping charges from your refund
- Unless we ask you to discard the damaged item, we must receive the original item at our warehouse within 30 days your return initiation before the replacement can be sent.. Otherwise, we will charge you full price for the replacement item
Products Not Eligible For Return (but can be exchanged if they arrived damaged while in transit)
- Items ordered with stain, wood wax or other coating options
- Island / Counter / Table tops cut to custom size
- Island / Counter / Table tops with sink cutouts or rounded corners
- Cabin kits are subject to a separate return policy set forth in the section entitled "Buyers's Guide, Cabin Kit FAQ."