RETURNS - (Excluding cabin kitS) You can initiate a return for new and unopened items within 30 days of delivery for a full refund. You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our Garfield, New Jersey location for shipping and return merchandise within 45 days of delivery. We inspect all returned items and provide a partial refund for opened or used products. If the return is a result of our error or defective product, we will refund the full cost of the merchandise. If you initiate a return after 30 days, we may issue a partial refund depending on elapsed time and condition of merchandise. If you cancel an order, you are responsible for all shipping costs to and from your address.
Defective Product and Returns Due to Our Error
You may return defective items, items damaged at the time of receipt, and incorrect items received without penalty.** Your return shipping charges will be waived.
When we receive your return, we inspect the item and provide a replacement or issue a refund. If the product is not defective, return shipping fees will apply and/or a partial refund may be issued.
Products Returned After 30 days
- Because products devalue over time, we offer partial refunds for items returned over 30 days after delivery
- We may reduce the refund based on the condition of the merchandise
- We may also deduct the original and return shipping charges from your refund
- Unless we ask you to discard the damaged item, we must receive the original item at our warehouse within 30 days your return initiation before the replacement can be sent.. Otherwise, we will charge you full price for the replacement item
Products Not Eligible For Return (but can be exchanged if they arrived damaged while in transit)
- Items ordered with stain, wood wax or other coating options
- Island / Counter / Table tops cut to custom size
- Island / Counter / Table tops with sink cutouts or rounded corners
- Cabin kits are subject to a SEPARATE return policy set forth in the section entitled "Buyers's Guide, Cabin Kit FAQ."