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Returns

RETURNS - (Excluding cabin kitS AND SHEDS) You can initiate a return for new and unopened items within 15 days of delivery for a full refund. You must return all items in new or unused condition with all original packing materials included with the shipment. We must receive your returned items at our Garfield, New Jersey location for shipping and return merchandise within 30 days of delivery. We inspect all returned items and provide a refund based on their condition for resale. Customized products are not eligible for refund unless received in damaged conditon. see below. We may also issue a partial refund depending on  condition of merchandise.  If you cancel an order, you are responsible for all shipping costs to and from your address. 

 

Defective Product and Returns Due to Our Error

You may return defective items, items damaged at the time of receipt, and incorrect items received without penalty.** Your return shipping charges will be waived. When we receive your return, we will inspect the item and provide a replacement or issue a refund if you prefer. If the product is not defective, return shipping fees will apply and/or a partial refund may be issued.

Products Returned After 30 days, Discretion of Allwood:  
  • Because products devalue over time, we may offer partial refunds for items returned over 30 days after delivery
  • We may reduce the refund based on the condition of the merchandise
  • We may also deduct the original and return shipping charges from your refund

Products Not Eligible For Return (but can be exchanged if they arrived damaged while in transit)

  • Island / Counter / Table tops cut to custom size
  • Island / Counter / Table tops with routed edges
  • Cabin kits are subject to a SEPARATE return policy set forth in the section entitled "Buyers's Guide, Cabin Kit FAQ and Terms and Conditions."